Shipping policy

Shipping Policy

At CASE.01, we are committed to delivering orders securely and efficiently to customers worldwide.

Please review the following shipping information before placing an order.

Order Processing Time

All orders are processed after payment confirmation.

Orders are typically processed within 1–3 business days before shipment preparation begins.

Please note that order processing times may vary during periods of high demand, holidays, product availability checks, or operational circumstances outside our immediate control.

Orders cannot be canceled once fulfillment processing has begun.

Shipping Destinations

CASE.01 currently ships internationally to most countries worldwide. Shipping availability may vary depending on destination country and logistics availability.

We reserve the right to limit or suspend shipping to certain countries or regions where delivery service becomes unavailable or unreliable.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Estimated delivery windows:

United States: 7–15 business days
European Union: 7–15 business days
United Kingdom: 7–15 business days
Other International Destinations: approximately 15–24 business days

Please note that all delivery timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on customs processing, carrier operations, destination country logistics, weather conditions, public holidays, or other unforeseen delays.

Order Tracking

Tracking information is provided for shipped orders whenever available through our shipping partners.

Once an order has been dispatched, customers will receive tracking details by email when available.

Tracking information may take up to 24 hours after shipment confirmation to become active within carrier systems.

Customers may monitor shipment progress using the tracking information provided.

Shipping Delays

While CASE.01 works to ensure timely delivery of all orders, shipping delays may occasionally occur.

Delays may result from:

International carrier operations
Customs inspections
Weather disruptions
Transportation delays
Destination country import procedures
High seasonal shipping volume

CASE.01 is committed to assisting customers with delivery-related questions and shipment investigations whenever necessary.

Customs, Duties and Import Procedures

CASE.01 uses duty-paid shipping methods where available, meaning applicable import duties and standard customs charges are generally included in the shipping arrangement and are not expected to be charged separately to the customer.

However, customs procedures are controlled by the destination country, and shipment inspections, clearance delays, or exceptional local charges may still occur depending on local regulations.

If a customer is contacted by customs or a delivery carrier regarding an order, they should contact us at contact@case01.com so we can review the situation and assist where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and delivery information at checkout.

CASE.01 is not responsible for delays or failed deliveries resulting from incorrect addresses, incomplete shipping information, or customer input errors.

Lost Packages

If a package appears lost in transit or delivery tracking stops updating for an unusual period of time, customers should contact us immediately at:

contact@case01.com

Our team will investigate the shipping status and work toward an appropriate resolution based on available carrier information.

Damaged Shipments

Customers are requested to inspect packages immediately upon delivery.

If a product arrives damaged during shipment, customers should contact us within 48 hours of delivery and provide relevant photographs or supporting evidence.

Each case will be reviewed individually under our Return and Refund Policy.